Customer Support / Success Executive (German Speaking)

at Bond Personnel (view profile)
Location Dublin, Ireland
Date Posted April 12, 2017
Category Customer Service
Job Type Permanent (Full-time)
Salary Range €25,001 to €30,000

Description

Are you looking to build a career with a company which will undoubtedly be the next Dublin based tech giant? Well, if you are a recent graduate and have drive, ambition and a good combination of technical and people skills, then here’s your chance..

Our client is one of Europe’s fastest growing eCommerce companies and they have an opportunity for a driven individual to join their Customer Success Team to help them deliver excellence in product and support.

We’re looking for someone who smiles, enjoys collaborating with really smart people while delivering great results.

Responsibilities:

  • Provide assistance to US & European customers and trialists
  • Dealing with customer queries on the phone, via email or live chat
  • Communicates effectively to ensure customers are completely satisfied with products
  • Participate in and contribute to a dynamic team

Skills & Experience:

  • Pre sales or post sales customer support experience
  • Experience in providing phone based support
  • Ambitious person who wants to grow with the role
  • People person who enjoys interacting with customers
  • Knowledge of SaaS methodologies a plus
  • Competent in using Microsoft Word & Excel
  • Quick learner and ability to apply techniques in a fast-paced, high pressure and demanding environment
  • Excellent attention to detail, multi-tasking ability and organisation
  • Fluent English and German essential

APPLICANTS SHOULD BE BASED IN IRELAND WITH NATIVE LEVEL ENGLISH AND FULL WORKING STATUS

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