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Position: Business Partner Support Team Manager
Type: full-time and permanent
Location: Galway
Salary: depending on experience

This is an excellent opportunity for a hands-on Team Manager to join a world class organisation that provides an excellent work environment and scope to progress within the company.

The job:
Your team provides ongoing support to Business Partners in order to enhance their performance in all their operational areas. Your duties will include:

• Manage, develop and motivate a multinational team through hands-on operational support, monthly 1-to-1 meetings and the implementation of performance improvement plans
• Resource management, to include staff rostering, CV screening and conducting interviews
• Act as main point of contact for Business Partners in relation to escalated issues and complaints
• Ongoing review of operational processes and procedures, and implementing improvements in line with ISO standards where necessary

The requirements:

• Native level of English, a second European language is an advantage
• 3rd level degree in a business related discipline
• 5+ years experience in a Team Lead/Manager role in a shared service environment
• Excellent people management and effective communication skills, as well as strong ability to work under pressure and towards deadlines
• Available and willing to work in shifts in order to service foreign markets