Contract Junior Network Operations Engineer

at Vista People (view profile)
Location LImerick, Ireland
Date Posted November 28, 2018
Category Technical and Engineering
Job Type Contract
Salary Range Negotiable

Description

Job Title:          Contract Network Operations Centre (NOC) Engineer – Level 1

 

Reports To:       NOC Manager

Job Type:         One-year contract,  shift

Job Location:    Limerick

Job Start:         ASAP subject to notice period

Company profile

Our client is one of Ireland’s leading telecoms companies providing a wide range of telecoms services on a wholesale basis and are one of the main suppliers for fibre network services to the telecommunications industry in Ireland.

 

Job Profile

The Contract Network Operations Engineer will be employed on a 12-month contract participating in a shift rota to provide 24/7 cover to the company’s customers. The role will involve monitoring, investigating and tracking all events on the network.

What you will do

  • Monitor all aspects of the company’s network including devices, collocation facilities, backhaul links. Opening cases and taking action within SLAs, demonstrating a methodical trouble shooting approach with detailed case updates being tracked at all times.
  • Initial trouble shooting and diagnosis of all faults using the company’s trouble-shooting tools and monitoring systems.
  • Opening quality trouble tickets and follow correct incident management procedures to own, track, report, document and manage faults to resolution.
  • Escalate issues as necessary to support teams in an efficient manner retaining close management of open issues.
  • Providing quality support to the company’s customer base updating and resolving issues in a professional manner within predefined SLAs.
  • Manage customer enquiries, complaints and requests in a responsive and professional fashion.
  • Install, commission and test equipment on customer/enet premises in accordance with the company’s predefined procedures.
  • Participation in the 24/7 shift rota.

You will have

  • An engineering/telecoms degree and/or 1 - 2 years’ networking experience, ideally in a telecommunications environment but similar experience in an enterprise environment will also be considered.
  • CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not essential and equivalent experience will be considered.
  • Technical support/service desk experience and/or previous NOC experience is required.
  • Knowledge of ITIL desirable
  • Technical Background
  • General understanding of telecoms transmission/networking principles.
  • Excellent documentation skills
  • Good working knowledge of MS Office applications.

  • A reliable team player who as the ability to multitask and work on their own initiative.
  • Proven interpersonal and communication skills.
  • Excellent attention to detail with the ability to prioritise.
  • High levels of flexibility, willingness to learn and develop in addition to an awareness of future trends in the telecommunications industry.
  • Fluent in written and spoken English.
  • Eligible to work in Ireland.

What’s on offer

The company offers excellent career prospects and a fantastic benefits package and the chance to develop your career with a leading Irish Telco company. The company is an equal opportunities employer

Salary & Benefits

Attractive salary and excellent benefits on offer to the right candidate.

 

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