IT & Network Field Support Engineer

Company profile

Our client is an established I.T. managed service provider. All their services are ISO27001 data security certified and they provide best in class GDPR advice and solutions.

Job profile

Primary duty is to provide telephone, remote web based and onsite field support mainly to greater Dublin based clients.

Candidate profile

Minimum of 1 years’ experience as a Level 1 or 2 desktop & network engineer (in-house and on-site support). Most clients are based in the greater Dublin area.

Hold relevant industry certification (CCNA etc!)

Excellent communication skills.

Ability to think and react fast under pressure.

Patience and understanding of user environment.

Ability to talk customers through problems and provide remote solutions effectively

Full clean driving license

Fluent spoken and written English

Technical requirements

Candidate should have solid knowledge and experience of installation, configuration and troubleshooting Windows, preferably Exchange, Office 365 and VMware. Other desirable skills would be as follows.

• Firewalls and network security
• Windows, old and new
• Office 365 / MS Office (full suite)
• Cloud and Cloud security
• Windows Pro Encryption
• Malware Management, virus removal and prevention

Garda Vetting for the selected candidate will be required.

Salary: eu28-32k DOE plus company vehicle, laptop, phone.