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IT Support Technician

at Bond Personnel (view profile)
Location Dublin, Ireland
Date Posted March 21, 2018
Category Information Technology
Job Type Permanent (Full-time)
Salary Range €25,001 to €30,000

Description

Our client offer an exciting opportunity for a motivated and organised individual with excellent IT skills. Excellent training will be provided but certain core skills/knowledge is required as detailed below.

Job Purpose

To provide a fast and responsive local IT support service consistent and compliant with policies and procedures. To also complete tasks to support the team in implementing new technical features.

Key Result areas

  • To provide an excellent IT service and support all stakeholders within the organisation
  • Ensuring a technical infrastructure is compliant and consistent with the organisation’s Policy
  • Supporting the IT team on the implementation of technical projects

Essential criteria

  • Highly organised and focused in delivering a fast and high-quality support service
  • Excellent administrative skills and experience in managing their own work-plan
  • Good written and verbal communication skills
  • Good customer facing skills
  • Experience of supporting Windows 7 and Microsoft office applications
  • An understanding of TCP IP protocols
  • Experience with printer management
  • Experience with Mac operating Systems

Desirable criteria

  • 1st line or 2nd line experience within a technical role
  • Technical qualifications highly desired.
  • Knowledge of patch management
  • Knowledge of VOIP phones
  • Experience of Active Directory and 365 user account management

Accountabilities

  • To provide 1st line and 2nd line support to all users and escalate calls where necessary.
  • To ensure that the infrastructure services including network connectivity, phone and wireless service issues along with core software services are escalated to the relevant parties within a suitable time frame.
  • To set-up users on the desk-tops, laptops, phones, MACs etc.
  • To actively use and review the Helpdesk log to ensure that all issues are logged and prioritised
  • To manage all technical assets and to liaise with Finance team on asset purchase, location and disposal
  • To liaise with the business system super-users to deploy systems/software across all  users
  • To perform local IT tasks related to project or service affecting work (eg network line failover procedures)
  • To maintain local records of user signed IT Policies and Acceptable Usage Policy

The role may involve out of hours on call support on a rota basis in the future

APPLICANTS MUST BE CURRENTLY BASED IN DUBLIN WITH FULL WORKING STATUS, RELEVANT EXPERIENCE AND 100% FLUENCY IN ENGLISH

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