Junior Network Operations Engineer

at Vista People (view profile)
Location Limerick, Ireland
Date Posted November 28, 2018
Category Technical and Engineering
Job Type Permanent (Full-time)
Salary Range Negotiable

Description

Job Title:          Network Operations Centre (NOC) Engineer – Level 1

 Reports to:     NOC Manager

Job Type:         Full-time, permanent, shift

Job Location:    Limerick

Job Start:         ASAP subject to notice period

Company profile

Our client is one of Ireland’s leading telecoms companies providing a wide range of telecoms services on a wholesale basis and are one of the main suppliers for fibre network services to the telecommunications industry in Ireland.

Job Profile

The Network Operations Engineer will be employed on a permanent basis participating in a shift rota to provide 24/7 cover to the company’s customer base. The role will involve monitoring, investigating and tracking all events on the network.

What you will do

  • Monitor all aspects of the company’s network including devices, collocation facilities, backhaul links. Opening cases and taking action within SLAs, demonstrating a methodical trouble shooting approach with detailed case updates being tracked at all times.
  • Initial trouble shooting and diagnosis of all faults using the company’s trouble-shooting tools and monitoring systems.
  • Opening quality trouble tickets and follow correct incident management procedures to own, track, report, document and manage faults to resolution.
  • Escalate issues as necessary to support teams in an efficient manner retaining close management of open issues.
  • Providing quality support to the company’s customer base updating and resolving issues in a professional manner within predefined SLAs.
  • Manage customer inquiries, complaints and requests in a responsive and professional fashion.
  • Install, commission and test equipment on customer/enet premises in accordance with the company’s predefined procedures.
  • Participation in the 24/7 shift rota.

You will have

  • An engineering/telecoms degree and/or 1 - 2 years’ networking experience, ideally in a telecommunications environment but similar experience in an enterprise environment will also be considered.
  • CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not essential and equivalent experience will be considered.
  • Technical support/service desk experience and/or previous NOC experience is required.
  • Knowledge of ITIL desirable
  • Technical Background
  • General understanding of telecoms transmission/networking principles.
  • Excellent documentation skills
  • Good working knowledge of MS Office applications.
  • A reliable team player who as the ability to multitask and work on their own initiative.
  • Proven interpersonal and communication skills.
  • Excellent attention to detail with the ability to prioritise.
  • High levels of flexibility, willingness to learn and develop in addition to an awareness of future trends in the telecommunications industry.
  • Fluent in written and spoken English.
  • Eligible to work in Ireland.

What’s on offer

The company offers excellent career prospects and a fantastic benefits package and the chance to develop your career with a leading Irish Telco company. The company is an equal opportunities employer

Salary & Benefits

Attractive salary and benefits is on offer with good career advancement prospects.

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