|at ( view profile)|
|Date Posted||April 26, 2017|
Technical and Engineering
|Salary Range||Not Disclosed|
Our Client is a software company that builds innovative solutions to allow eCommerce businesses of all sizes to fulfill their potential and is looking for an ambitious Operations Manager to join their expanding Customer Operations team. This newly created role is an incredible opportunity for someone with real ambition, to make a huge contribution to the future success of the business.
People skills are essential and you will have the confidence and ability to be consistently at the heart of the team, your top priority will be to coach, motivate and develop your team members to strong results and consistently high performance. You will support the team to realise their potential and recognise the importance of the work that they do within a positive and engaging environment. You should be passionate about providing customers with an excellent customer experience.
The successful candidate must have:
·An absolute commitment to customer service. We sell the world's best Help Desk Software and therefore our commitment to our customers must also be world class
·Detail oriented with excellent analytic and problem solving skills
·Robust project management skills and a proven track record of successfully managing multiple projects and locations
·Excellent leadership skills
·Work closely with the CFO & CMO to direct operations across all of our products and services
·Ensure highest level of quality across teams and drive customer satisfaction
·Support sales in planning the strategies and activities to establish and maintain executive-level relationships with customers
·Develop a complete understanding of the company's products and services and assist in troubleshooting client issues
·Work closely with Sales on onboarding processes, and ensure that we win customers through effective documented process
·Perform other duties as assigned
·Minimum of 2 years in leadership role
·Strong analytic, methodology, and problem-solving skills
·Strong attention to detail and ability to manage multiple projects simultaneously.
·Highly-motivated, roll the sleeves up self-starter with ability to multi-task.
An attractive salary will be offered to the right candidate and commensurate with experience.
CANDIDATES SHOULD HAVE RELEVANT EXPERIENCE AND FULL WORKING STATUS