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|Date Posted||February 13, 2019|
Job Title: Technical Presales Support Engineer
Industry Sector: Telco, ICT
Job Type: Full-time, Permanent
Job Start: ASAP, subject to notice period
Location: Dublin City
Salary: €45-55k DOE plus an excellent benefits package including healthy bonus and company car.
This is an opportunity to join and progress your career with one of Ireland’s leading telecoms service providers
Designing leading edge technical solutions to meet customer’s communication and connectivity business needs.
Liaising with customers to determine requirements and building solutions based on the company’s product portfolio to meet those requirements.
Working with the corporate and SME sales teams to competitively position the company’s solutions using innovative thinking and skilful presentation both verbally and in writing.
Combining deep technical knowledge and customer communication skills to build solutions for customers. Ensuring the solutions can be built and delivered.
Responsibility and accountability for the design of managed WAN, LAN, Unified Communications and mobility solutions.
Handing the designs and solutions off to business implementation teams in a manner that enables them build the solution.
Combining technical and commercial skills to build viable technology solutions surpassing competitor offerings.
Documenting the design both in written form and PowerPoint. Presenting the design to the customer.
Maintaining deep technical knowledge through training and self-learning on WAN, LAN, Unified Communications technologies
Working with account managers in identifying opportunities in their customer base. Acting as the technical expert at customer meetings with the account managers.
Delivering a target number of new opportunities.
Track and report performance via Salesforce
Maintaining detailed knowledge of the solutions offered by competitors and feeding this into the product team to ensure the company stays competitive.
Building Profit and Loss commercial analysis of the solutions incorporating the costs and customer sell price.
Qualification or experience in any technical discipline desirable with presales experience selling IP, VoIP, DSL, VPN solutions
Have a Cisco certification in any Cisco Associate or Professional network or design stream (preferable)
Strong technical knowledge.
Experience in a field client facing technical support role with the will and ability to move into a more commercially focused role will be considered.
Results based with a strong focus on Customer experience
Problem solving skills
Innovative and agile
Strong commercial and business acumen
Open minded and comfortable with change and ambiguity
Strong interpersonal skills and a proven people leader
Experienced at working with sales teams and providing presales support for them.
Ability to cost technical solutions gathering details from multiple sources and building into a business case.
Proven ability to understand competitor offerings and position own solutions against them.
Direct experience at selling to all Business types and sizes
Ability to use Visio or similar design documentation tools.
Track record of having a customer experience focus
The company is an equal opportunities employer