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Spare Parts Advisor / Customer Support

at Bond Personnel (view profile)
Location Dublin, Ireland
Date Posted March 16, 2021
Category Technical and Engineering
Job Type Permanent (Full-time)
Salary Range €20,000 to €25,000

Description

Our client is a well-established Irish company who have been leaders in the distribution of garden and grass care machinery for over 40 years. They are currently looking to recruit a Senior Spare Parts Advisor for their distribution centre in North Dublin.

Requirements

  • 3 years’ experience in a similar role, primarily dealt in spare part for machinery. Experience in the Garden Machinery industry is ideal but a similar industry such is automotive may also be suitable.
  • The ability to read and understand parts illustrations and technical data is essential.
  • Experience dealing with international suppliers and placing orders.
  • Excellent customer service and telephone skills.
  • Fluent English is essential.

Job description

  • Take phone calls from Irish and UK dealers, translate their requirement for parts into part numbers which can be inputted into our computer system.
  • Input customer orders onto computer system from parts orders received from customers by e-mail with part numbers.
  • Serve customer at the trade/retail counter as well as by phone and email.
  • Follow up any queries (missing orders etc.) for the customer through to completion.
  • Monitor parts requirement by weekly reports and placing orders with suppliers.
  • For new products, assess each product and order the appropriate parts to ensure first class after sales service can be delivered.

Hours 08:15 to 17:00 with 30 minutes for lunch

APPLICANTS SHOULD BE LIVING IN THE NORTH DUBLIN AREA AND HAVE FULL WORKING STATUS FOR IRELAND AS WELL AS FLUENT ENGLISH.