This is a fantastic opportunity to join an Irish Software Company destined to be one of the next Dublin based Tech Giants.

The Role:

●     Immediately gain a thorough understanding of products and services

●     Diagnose and resolve customer issues in an accurate and efficient manner

●     Provide knowledgeable and practical support to customers in order to resolve their issues

●     Engage with customers via inbound chat, phone and email requests

●     Work with customers to configure their system to best suit their needs

●     Gather customer and product feedback to feed into the product development cycle

●     Proactively work with other team members to assist others in achieving improved customer support and improved retention metrics

●     Build a sustainable relationship with customers

●     Manage customer communications, e.g., notifications, e-mails, down-time notices and release notes.

Requirements:

●    Fluent Italian speaker

●    Proven customer support experience for a software development company

●     Technically savvy, with strong diagnostic abilities

●     Ability to communicate with both technical and non-technical users

●     Ability to speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions

●     A quick learner and ability to understand new technologies

●     Patient, empathetic and good communicator

●     Professional telephone manner essential

●     Proficient in relevant computer applications

APPLICANTS SHOULD BE BASED IN IRELAND WITH RELEVANT EXPERIENCE, FULL WORKING STATUS AND FLUENT ENGLISH